Applying for Process Lead - Support Engineer
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Required Qualifications
Job Description

Role – Title            :  L1 / Support Engineer
Role Designation : Process Lead

JOB CODE               : TRC-371
Role Location        : Guernsey, Jersey, Channel Islands | United Kingdom
Role Purpose         : L1 / Support Engineer – Profile with GLOBAL BANKING CLIENT engagement
The Employer        : One of the top 10 - Global IT Services Giants, UK Entity.

*Please read carefully till the end - and apply only as requested*

Our Client, the employer, is a Global IT Giant, has dozens of delivery centres across 6 continents, with over 60,000 employees from over 100 nationalities, as of March 2022.
This role is for one of its UK BPM (Business Process Management), located at GUERNSEY, Channel Islands. UK. This BPM is a subsidiary of the parent Company, that provides end-to-end transformative services for its global clientele. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, addressing the business challenges of its clients, by utilizing innovative business excellence frameworks, ongoing productivity improvements, process re-engineering, automation, and cutting-edge technology platforms.

This core delivery of this BPM is to enable its famous Banking Client - to achieve cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.


Voice & Network support for all Voice, Network and Audio-Visual environments including Voice recording, automated fax solutions and telecoms circuits.
Cisco Devices (Data and voice) – First-hand Experience and basic troubleshooting, Co-ordination and follow ups with vendors.

Essential Requirements 
  • CISCO Certification
  • CCNA or Networking background experienced resources / Networking Experienced - Cabling. Racking/Stacking, Troubleshooting any issues
  • Must be currently physically located either in the Channel Islands, Guernsey or in any other part of the United Kingdom.
  • Banking Sector IT Support Engineer Experience - Inside UK.

Quality Knowledge & Continuous Improvement Management
  • Thorough grasp of quality procedures and techniques
  • Working knowledge of principles of control measures
  • Basic understanding of specific change management processes

SLA & Performance Management
  • Sound understanding of process performance measurement, reporting, and tracking requirements
  • Working knowledge of risk mitigation practices to identify and manage the risk and liabilities
  • Able to generate accurate reports and highlight issues

Client Centricity & Business Metric Management

  • Broad understanding of complaint handling guidelines and procedures, client business and key metrics
  • Able to enhance effectiveness of own process

Building Collaborative Partnerships

  • Interacts regularly with key influencers within and outside own organisation and uses formal and informal opportunities available to build relationships by working on mutual areas of interest and to achieve laid down objectives
  • Develops and maintains extensive knowledge of key influencers within own organisation and client organisation and uses social networks effectively
  • Demonstrates knowledge of work area and appreciation of others’ concerns to build own credibility and influence others
  • Identifies areas of agreement, and respects other stakeholder views and leverages data to build a compelling case for negotiation

Analytical Ability

  • Looks at data from multiple sources and integrates data/inputs
  • Able to build cause effect linkages to arrive at key issues
  • Able to assess the pros and cons of all the alternatives to arrive at the optimal solution

Learning & Innovation

  • Seeks new thinking in the group actively seeks ideas from the team
  • Drives and supports the team in establishing effective learning goals
  • Creates opportunities for team to pilot innovative ideas to completion

High Impact Communication

  • Able to assess the target audience need, prepares, and practices a logical flow
  • Able to articulate own point of view based on assessment of multiple point of views


By Email only to
, mentioning the Job-Code and MUST attach below minimum Documents

You detailed CV must contain full details of your academic and professional qualifications, professional experiences, both with start and end dates, organisation names, titles etc. Please also provide personal details, any special situation and conditions.

Please copy below 10 questions and answer them correctly in front of the question, save the document as a new file or send the same as a cover letter in the body copy of your email.

  1. Are you an existing L1 Support Engineer
  2. What is your CCNA / Network Supporting Experience
  3. What is your Current CISCO Certification Status 
  4. Did you work for/in the banking sector
  5. Metion your Current Location
  6. Your Willingness to relocate to Guernsey
  7. Email id / WhatsApp number etc.
  8. Pl provide other Personal details
  9. Mention Special Circumstances if any
  10. Your Availability from (date)

* Please do not use the APPLY ONLINE OPTION - Send your applications directly by email with the above documents.
Apply Now 

Work Experience :
L1- IT Support Engineer- Banking Sector
Posting Title :
Process Lead - Support Engineer
Number of Positions :
Location :
Guernsey, United Kingdom
Job Code :
Industry :
Information Technology